Frequently Asked Questions – FAQ

Something you’re not sure about?  Get your frequently asked questions answered here.

20 Days Trial & Refunds

How does the trial work?

Customers are able to return any items purchased on this website within 20 days (480 hours) of receiving the product to receive a full refund, without any complications or hassle.

In order to process the refund, please keep all components of the packaging perfectly intact and email in to [email protected] for our customer service agent to contact you for more information.

Please also note that if the product is returned damaged or with incomplete packaging, (i.e. with components missing from the original packaging) Cosmo reserves the right to refuse a return and a full refund.

Refund Template

1. Simply copy this template for a quick and easy refund

Template-

Hello Cosmo Team.

I would like to request for a refund. My order number is [Insert Order No. Here].

Thanks.

2. Send the email [here] and we will reply all refund emails within 24 hours.

Warranty

Length of Warranty

Our warranty lasts for 5 years from the date of purchase indicated in your tax invoice.

Conditions of Warranty

Claims covered under these limited warranty may be made by reaching us at [email protected]

IMPORTANT

If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing and simply send your email to [email protected] within three (3) days of the collection date.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of collection date are subject to fees.

Orders & Shipping

How long does it take for my shipment to arrive?

We ship to all areas within Peninsula Malaysia and you will receive your delivery within 6-8 business days or less. Kindly select your preferred date and time slot at the checkout page.

Cost of shipping

We offer FREE SHIPPING to all areas within Peninsular Malaysia.

How to update shipping address after ordering?

Please contact our Online Customer Support Chat (located at the bottom right hand corner of our page) immediately or email us at [email protected] with your order number.

What Our Happy Customers Have To Say!

5.0
Based on 108 reviews
5 star
99%
4 star
1%
3 star
0%
2 star
0%
1 star
0%
    Rated 5 out of 5
    Fauzan Omar
    VERIFIED BUYER
    What is a Verified Buyer
    A Verified Buyer is a user who has purchased the reviewed product through our store.
    - July 22, 2021

    I live in KL where there is A LOT of humidity around the city. Mold and mildew were everywhere in the bathroom and on the wall next to windows. I have been using the cosmo dehumidifier for a week and I very happy with this purchase.

    Rated 5 out of 5
    Malini Jaganathan
    VERIFIED BUYER
    What is a Verified Buyer
    A Verified Buyer is a user who has purchased the reviewed product through our store.
    - July 22, 2021

    Only had this for a week and so far it really does pull out lots of moisture from the air. It does not surprise me as it is a self contained refrigerant split system with evaporator coil, condenser coil, and compressor. I do not use the hose, so I have to empty out the container once a night which goes to show how much water is being pulled out. My bathroom used to stay at around 74 degrees and 58 to 62% RH, now it stays around 76 and 35% RH. Notice it’s a bit warmer.

    Rated 5 out of 5
    Peter Lee Daniel
    VERIFIED BUYER
    What is a Verified Buyer
    A Verified Buyer is a user who has purchased the reviewed product through our store.
    - July 20, 2021

    We’ve had this for a few weeks now, but so far, it has been doing the job. We have a very humid room, averaging 75% RH. We turn the dehumidifier on in the evening and by morning, we have a full tank and the humidity has gone down to 47%. It does warm the room up.

    Rated 5 out of 5
    Joon Yee
    VERIFIED BUYER
    What is a Verified Buyer
    A Verified Buyer is a user who has purchased the reviewed product through our store.
    - July 19, 2021

    I have used this cosmo dehumidifier in toilet for a week now, and I am very happy with it! The first night I used it, the humidity in my toilet went from 80% down to 60% in just a few hours. I love how quiet it is. I honestly don’t even notice it’s on most of the time.

    Rated 5 out of 5
    Ugwu Ifeanyi John
    VERIFIED BUYER
    What is a Verified Buyer
    A Verified Buyer is a user who has purchased the reviewed product through our store.
    - July 18, 2021

    Used for my living room. just nice 80m. Could not get rid of musty smell until I used this dehumidifier.

    Rated 5 out of 5
    Kumanan Munusamy
    VERIFIED BUYER
    What is a Verified Buyer
    A Verified Buyer is a user who has purchased the reviewed product through our store.
    - July 15, 2021

    We have been using an older dehumidifier for the past few years to prevent moisture damage in our basement. However, after noticing a spike in our electricity bill, we decided to find a newer, more energy efficient model. This one is much smaller in size, easier to move, and quieter. It doesn’t become hot with use like our other one and has an intuitive operating panel.